FAQs

ALL PRODUCTS ARE SHIPPED WITHOUT KEROSENE AND WILL NEED TO BE PURCHASED SEPARATELY

How long are shipping times?

This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 21 days to arrive at their destination but can take longer from time to time.

What's your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

How to use my Lighter?

Step 1. Rotate counterclockwise to open the lid and add kerosene.

Step 2. Screw the match back and wait 3 Min, let the cotton and wick fully absorb the lighter fluid.

 Step 3. Holding the scraper at a 45-degree angle with the flint. Push hard and slide downward to ignite.